Shipping costs:
Shipping costs to Ireland and Northern Ireland are a Flat rate of €4.95 shipped with Fastway Couriers( Tracked) All other destinations are automaticaly calculated at the check out when ordering. Costs depend on where you are located and weight of total package being sent.
Shipping method:
The shipping methods available are Flat Rate (Fastway Tracked) or An Post (standard).. Depending on your location you will have the option to choose your prefered method. If you only have one option then your parcel will be sent with Fastway(Tracked).
Shipping times:
All shipping times below are estimates. We want you to have your products asap, and will be constantly monitoring our shipping providers for that to happen.
IRELAND: 2 - 3 business days
UK: 4 - 5 business days
Europe:5 - 8 business days
Rest of the world: anything from to 7 - 20 days (depending on destination)
*Please note that during busy periods like Christmas the above estimates could change.
Customs/tax charges:
If you are ordering please be aware of any charges that you may incur upon delivery of goods.
It is up to you, the customer to know these , Pomades.ie can not be responsible for any charges that relate to importing a product into your country.
Returns:
Damaged Products: Pomades.ie are here to please, we want all our customers to receive premium quality products. If for some strange reason you did not receive the right product, or there is a problem with your product, please contact us straight away, we will happily sort this out asap. If there is a problem with your product please email a picture along with your order number and we will get back to you that day.
Unwanted:If there is no problem with your product, but you simply dont want it. We will take back any unopened and unused products within 14 days. When we receive the product, we will refund the value of the product minus any shipping costs.
Please note: If bottle/container seal is broken or a product is tampered with in any way, we can not accept returns due to hygiene reasons.
You are responsible for the cost of shipping the product back to us, as soon as we recieve the product we will start processing the return. Please pack any returns safely, to prevent any damages. Pomades.ie cannot be held responsible if an order is lost being returned to us. We advise that you use registered mail to prevent this from happening.
Cancelling an order:
If you want to cancel an order this can be done provided that your order has not been dispatched yet. If your order has been dispatched and received, and you still want to return the order. Please return it to us within 14 days and we will refund the product cost minus shipping charges and any charges relating with crediting procedures. Pomades.ie cannot be held responsible if an order is lost being returned to us. We advise that you use registered mail to prevent this happening.
T'S and C'S:
All products and content including photos/logos on our website (www.pomades.ie) are subject to Copyright Laws. You are only allowed to use content, if agreed by us.
Finally:
We want you the customer to have an easy and trouble free experience on our website from to start to finish. All descriptions, specifications etc were wrote by us as accurately as humanly possible, if any errors or changes occur from this, we reserve the right not to be liable for these.
Kind Regards,
Pomades.ie